If you lost or forgot your username and/or password, you can find them using the Forgot password form. Please note, if you have purchased access to the site via our payment processor NetDebit, but are having trouble logging in with your username or password, please use the Support Request Form.
Please *do not* contact NetDebit about username and password issues as they will not be able to help as we use our own custom username and password database, and they will only redirect your request to us, which will slow down our response time.
On the other hand, if you wish to cancel a recurring subscription, you should do so directly with the payment processor that you signed up with. To cancel a NetDebit subscription, please visit: www.netdebit-payment.de/go/customer/